We aim to dispatch your item within 48 hours of receipt of cleared payment (excluding weekends and public holidays).
Please note goods MUST be signed for and we will only deliver Paypal orders to the address on the Paypal transaction and credit/debit card orders to the cardholders registered address.
"Next Day Delivery" is a service provided by our carriers (Parcel Force or Royal Mail) and we cannot be held liable if an order does not arrive on the next business day after sending. Neither courier guarantees this service.
Items sent by Royal Mail Recorded Delivery should arrive the day after posting but can take longer. Please note that Royal Mail will not consider an item lost until 15 working days have passed. If an item is lost in the post a replacement will be sent or refund offered once the 15 days have expired.
If you are not in the United Kingdom you may have to pay additional taxes and/or duty on imported goods, this is outside our control and payment of these charges is your responsibility.
Collection of items is NOT possible.
We reserve the right not to do business with any individual or company at our absolute discretion.
RETURN OF FAULTY GOODS
If any product develops a fault within the guarantee period we will repair or replace at our discretion.
A returns authorisation number must be obtained before returning any goods. Failure to do so will delay the process and could result in items being rejected. The goods must be returned to the address given on issue of the returns authorisation number.
If a returned item is found not to be faulty we may ask for a contribution towards the cost to return the item to yourself.
YOUR RIGHT TO CANCEL
Goods are not supplied on a trial basis or on a 'use or return' basis - other than where covered by your Right to Cancel below.
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges. It is your responsibility to return any such items in good condition along with their original box and packaging where possible. You will be wholly responsible for the return of the goods and any associated costs of return. Prior to returning any products, please contact us within 7 days from the date of delivery in writing by either email, fax or letter. After 7 working days your right to cancel will be revoked.
You have the right to cancel an order under the Distance Selling Regulations 2000. This right ends on the expiry of 7 working days, after the day on which the consumer receives the goods. Upon cancelling an order please contact us by telephone or email to obtain a Returns Number. When posting an order you should do so by obtaining proof of postage or sending goods by Special Delivery. You are liable for the cost of returning the goods to ourselves. We will return your money within 30 days of your notice of cancellation. These rights apply to private consumer sales only, and are additional to those which relate to faulty or misdescribed goods.
The goods must be returned to the address given on issue of the returns authorisation number. Goods returned without a returns number may well be rejected.
If the goods are not complete, and or care has not been taken to look after the goods while in your possession then a restocking fee may apply dependent upon any damage or loss to product.
Refunds will be made within 30 days to the original PayPal Account, credit/charge/debit card the goods were purchased on or in the case of a cheque payment a cheque written to the original person/company who issued the original cheque as applicable. Outgoing delivery charges will be deducted from the amount refunded.
If we agree to accept goods back after 7 working days then an admin & restocking fee of 30% of the value of the original sale would be applicable.
CUSTOMER SERVICE AND COMPLAINTS
Procure Direct Ltd
4 Northfield Avenue